Privacy Policy — How 77cbd Protects Your Personal Data

1Who We Are

This Privacy Policy is issued by 77cbd ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at 77cbd.io (the "Site"). 77cbd provides online gaming services — including casino games, live dealer tables, crash games, fishing games, and sports betting — to adult players based primarily in Bangladesh.

For the purposes of this Policy, 77cbd acts as the data controller in respect of all personal data collected from users of the platform. This means that 77cbd determines the purposes for which, and the manner in which, your personal data is processed.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, you may contact our dedicated support team at any time. Contact details are provided in Section 14 of this document.

2Data We Collect

77cbd collects the following categories of personal data about you, depending on how you interact with the platform:

2.1 Identity and Contact Data

• Full legal name and date of birth
• Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address and mobile phone number
• Government-issued photo identification (National ID, passport, or driving licence)
• Proof of address documents (utility bill, bank statement)

2.2 Financial Data

• Mobile financial service account identifiers for bKash, Nagad, Rocket, and Upay
• Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction history: deposit amounts, withdrawal amounts, dates, and statuses — all denominated in Bangladeshi Taka (BDT)
• Bonus and promotional credit history

2.3 Gaming and Betting Activity Data

• Game session records, including titles played, wager amounts, and outcomes
• Sports betting records, including markets, odds, stake sizes, and results
• Account balance history and wagering totals
• Responsible gaming settings you have applied (deposit limits, session reminders, self-exclusion periods)

2.4 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session timestamps, login history, and access logs
• Cookie identifiers and similar tracking data (see Section 7)

2.5 Communications Data

• Records of live chat conversations with the 77cbd support team
• Email correspondence submitted to [email protected]
• Feedback, complaints, and dispute records

3How We Collect Your Data

77cbd collects personal data through the following channels:

3.1 Directly From You

The majority of data we hold is provided directly by you when you register an account on the 77cbd platform, complete identity verification, make a deposit or withdrawal, contact customer support, or update your account settings.

3.2 Automatically During Platform Use

When you access 77cbd.io, our servers automatically record technical data including your IP address, browser type, referring URL, pages visited, and session duration. This data is collected via server logs, cookies, and similar technologies described in Section 7.

3.3 From Third-Party Verification Providers

To fulfil our Know Your Customer (KYC) obligations and prevent fraud, 77cbd may receive supplementary identity and address verification data from third-party identity verification service providers. These providers process data only on our behalf and under strict data processing agreements.

3.4 From Payment Processors

When you initiate a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a bank partner, the relevant payment processor shares transaction confirmation data with 77cbd to allow us to credit or debit your account correctly. 77cbd does not receive or store full payment account credentials.

4How We Use Your Data

77cbd uses the personal data it holds for the following specific purposes:

• Account management: Creating, maintaining, and administering your 77cbd account, including processing login credentials, updating profile information, and responding to account queries.
• Identity verification: Conducting KYC checks to confirm your identity, age (21+), and residential address as required by our anti-fraud and anti-money-laundering obligations.
• Payment processing: Facilitating deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer partners; reconciling transactions and resolving payment disputes.
• Service delivery: Providing access to casino games, sports betting markets, live dealer tables, and all other platform features you have registered to use.
• Responsible gaming: Monitoring gaming activity to identify potential problem gambling indicators; applying deposit limits, session reminders, and self-exclusion restrictions you have requested.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct described in the Terms and Conditions.
• Customer support: Responding to your queries, complaints, and disputes via live chat and email; maintaining records of our communications for quality assurance and dispute resolution.
• Legal compliance: Retaining records as required by applicable law; responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, platform stability, and the overall user experience on 77cbd.io.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive them. You may opt out at any time via account settings or by contacting support.

5Legal Bases for Processing

77cbd processes your personal data on the following legal bases, which vary depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform the contract between you and 77cbd — including account management, payment processing, and game service delivery — is carried out because it is necessary to fulfil our obligations to you as a registered member.
• Legal obligation: Certain processing activities — including KYC verification, anti-money-laundering checks, and the retention of financial records — are carried out because 77cbd is required to do so by applicable law.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics is carried out on the basis of 77cbd's legitimate interest in operating a safe, fair, and sustainable platform, provided those interests are not overridden by your own data protection rights.
• Consent: Where 77cbd processes your data for marketing communications or optional platform features, it does so on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

6Sharing Your Data

77cbd does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers and Data Processors

77cbd engages carefully selected third-party service providers to support platform operations. These include identity verification providers, payment processors (bKash, Nagad, Rocket, Upay, and banking partners), IT infrastructure providers, and customer support technology vendors. These parties process data solely on our behalf under binding data processing agreements and are not permitted to use your data for their own purposes.

6.2 Game Content Providers

Certain game studios — including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, and NetEnt — may receive technical session identifiers to authenticate your access to their game content. These studios do not receive your name, payment details, or other identifying information unless required for specific game features.

6.3 Legal and Regulatory Authorities

77cbd may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where it is legally required to do so. We will inform you of any such disclosure where permitted by law.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 77cbd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change to the applicable privacy policy in advance.

7Cookies & Tracking Technologies

77cbd uses cookies and similar tracking technologies on the 77cbd.io platform to support core site functionality, maintain session state, and improve the user experience. The following types of cookies are in use:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in to your 77cbd account during an active session. These cookies cannot be disabled without disrupting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and interface configurations, so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect anonymised data about how visitors use 77cbd.io — including pages visited, session durations, and navigation paths — to help us identify areas for platform improvement.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats to the platform.

Most web browsers allow you to control cookie settings through the browser's preferences. However, disabling essential cookies may prevent you from logging in to your 77cbd account or accessing certain platform features. For full details on managing cookies in your specific browser, refer to your browser's help documentation.

8Data Security

77cbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 77cbd servers
• Encryption at rest for sensitive data stored in our databases, including payment identifiers and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Full audit trails for all access to and modifications of personal data records
• Regular security assessments and penetration testing of platform infrastructure
• Multi-factor authentication requirements for all administrative access to systems holding personal data
• Incident response procedures to detect, contain, and report data breaches in a timely manner

While 77cbd takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the security of your own login credentials and for notifying 77cbd immediately if you suspect unauthorised access to your account.

9Data Retention

77cbd retains personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

When data is no longer required for its original purpose and no legal obligation requires its retention, 77cbd will securely delete or anonymise it so that it can no longer be associated with you personally.

10Your Data Rights

As a data subject, you hold the following rights in respect of the personal data that 77cbd holds about you:

• Right of access: You have the right to request a copy of the personal data that 77cbd holds about you, together with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure: In certain circumstances, you have the right to request that 77cbd delete your personal data. This right is subject to overriding legal obligations that may require us to retain certain records.
• Right to restrict processing: You have the right to request that 77cbd restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the 77cbd support team using the details in Section 14. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days, but you will be informed of the extension and the reason for it within the initial 30-day period.

11Children's Privacy

The 77cbd platform is strictly intended for adults aged 21 years and above. 77cbd does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If you are under 21, you are not permitted to use the 77cbd platform and must not submit any personal data through it.

If 77cbd becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on the 77cbd platform, please notify us immediately at [email protected] so that appropriate action can be taken.

12Third-Party Links

The 77cbd platform does not contain outbound links to third-party websites for commercial or informational purposes. Any game content provided by third-party studios (Pragmatic Play, Evolution Gaming, Ezugi, Spribe, Microgaming, NetEnt, and others) is embedded directly within the 77cbd platform environment. 77cbd is not responsible for the privacy practices or content policies of third-party game studios or payment service providers and encourages you to review the privacy documentation of any third-party service you engage with directly outside the 77cbd platform.

13Updates to This Privacy Policy

77cbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered users by email or by displaying a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to remain informed of how 77cbd handles your personal data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14Contact Us

For any questions, concerns, or requests relating to this Privacy Policy, or to exercise any of your data rights, please contact the 77cbd data privacy team using the details below. Our support staff operate 24 hours a day, seven days a week on Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered email address and, where relevant, a brief description of the data or processing activity your request relates to. Identity verification may be required before your request can be fulfilled.